Title:
Lean Six-sigma Application in Transportation Performance Management – Six-step to Selecting Performance Measures

Authors:
Kwabena Abedi, Jim Lee, Julius Codjoe, Vijaya K.A. Gopu, USA

Abstract:

Transportation Performance Management (TPM) has emerged as a critical framework for standardized performance measurement, target setting, and reporting for transportation agencies. Despite its importance, implementing TPM faces several challenges, including a lack of coordination among business units and difficulties achieving consensus on strategic directions. This study proposes a structured six-step framework for selecting performance measures, complemented by Lean Six Sigma (LSS) methodologies. The aim of this is to promote stakeholder collaboration and participation and to align selected performance measures with agency goals and objectives. An overview case study of how the proposed approach was used by the Louisiana Department of Transportation and Development (DOTD) is presented. The DOTD case study illustrates the applicability of the methodology and serves as an applied example of how LSS strategies can enhance the performance measurement selection process. The proposed methodology presented in this paper provides a practical approach for transportation agencies seeking to improve their TPM.

 DOI: http://dx.doi.org/10.51505/ijaemr.2025.1526